Pubs and restaurants have been inundated with bookings for outdoor tables since lockdown restrictions were eased. Unfortunately, despite the public’s appetite for alfresco dining, the number of no-shows is also increasing.
No-shows have been a struggle for the hospitality sector for some time, but reduced customer numbers due to social distancing guidelines have only escalated the problem.
With the industry currently placing greater emphasis on bookings over walk-ins, empty tables are unlikely to be filled at such short notice, impacting the sector's important COVID-19 recovery.
One way to tackle no-shows is by asking for deposits from customers upfront. As part of our integration to our booking software, QReservations, we can help reduce no-shows by taking deposits, which can then be transferred to the table on arrival.
QReservations is also available in the Preoday online ordering app. This means customers can make reservations in advance, pay a deposit and order their food and drink to their table when they arrive, all with just one app.
You can see it in action here.
To find out more about QReservations and our Preoday solution, call our team on 0330 024 5014.